The Best Western Toluca is just one mile from Colonial Museum, colonial art form the Toluca Valley and three miles from Botanical Gardens, Cosmovitral, recognized as one of the largest in the world. The major convenient airport from this hotel is Licenciado Adolfo Lopez Mateos International Airport. Local attractions include City Center, downtown, Nevado de Toluca, volcano located near the city, La Marquesa, National Park, and Zacango, The zoo of Zacango. The Corporate location like CIMSA is also one mile from the hotel.

The hotel offers services and amenities that include restaurant on-site, room service, 24-hour front desk, exterior corridor, multilingual staff (English, Spanish), foreign currency exchange, courtesy shuttle to airport, cable or satellite TV, fax services, photocopy at nominal fee, air-conditioning, ice/vending machines, gift shop or newsstand, free parking, and 24-hour luggage assistance. Pets are not allowed.

Each of the guest room is equipped with Cable or satellite TV, AM/FM alarm clock, coffee/tea maker, microwave, hairdryer iron with ironing board, free local calls under 30 minutes, mini-bar, trouser press, room service from 7:00 a.m. to 10:30 a.m., balcony, mountain view, and in-room safe. Non-smoking rooms are also available. Rates are based on double occupancy. Charges for extra adults may apply and will be due directly to the hotel.